EPD Customer Success Specialist – Finnish Speaking
We are looking for an EPD Customer Success Specialist to work with our Finnish customers.
One Click LCA is the construction industry’s leading digital platform for Life Cycle Assessment for buildings, infrastructure, and manufacturing. A B2B SaaS business, our solutions are used in over 140 countries, across +50,000 global construction projects, with +150,000 certified construction data points — and trusted by the biggest names in construction and manufacturing.
You will join a supportive, effective, and mission-oriented team in a flexible, friendly and international work environment and have a great deal of autonomy in your role.
This full-time, permanent position is available on a remote basis for candidates based in EU / UK.
What you’ll do:
- Deliver customer trainings and onboardings on Life Cycle Assessments and EPDs to make them successful in their use of our software to deliver EPDs
- Helping our customers with their queries related to the software, technical queries about product LCA & EPDs, EPD standards and calculation methods
- Own the Customer Success role for our manufacturing clients by establishing a trusting relationship with customers ensuring high levels of customer satisfaction
- Stay up to date with the One Click LCA platform inside out to be able to help customers
- Writing and contributing to guidance articles which are published on our customer help centre page
- Identifying platform improvements and raising them to Product Management
- Maintain high quality standards compliance of our LCA & EPD work
What you need:
- Degree in engineering with a major or minor in environmental, mechanical, materials or similar
- 1-2 years hands-on experience on LCA, product sustainability or related area is an advantage
- Experience in technical support, product training and process documentation is an advantage
- Ability and motivation to become an expert in construction sector product LCA software, EPDs and CFPs
- High customer and service orientation, with attention to details
- Ability to quickly analyse client situation and to find most suitable solution for them
- Fast learning skills and desire to improve constantly
- Excellent communication skills both externally and within the team
- Proficiency in English and Finnish
What we offer:
- Work in a growing business that helps bring about a zero-carbon future.
- Substantial freedom – with no fixed hours and remote working.
- Challenges, substantial responsibility and the chance to see the results of your work directly.
- Competitive compensation and opportunity for professional development.
- A dynamic, friendly, motivated and diverse team of top-notch professionals.
- Great colleagues, social events and ability to contribute to market transformation.
Interested?
We are eagerly waiting for your application until 4 May 2025. Applications are reviewed upon receipt, so please apply promptly to be considered.
- Department
- EPD Customer Success
- Locations
- United Kingdom, Helsinki HQ, Europe
- Remote status
- Fully Remote
How do we do this
We train, equip and support the makers of a zero-carbon future to tackle low-carbon design, planning, manufacturing, and procurement using life-cycle assessment to achieve zero.
This is how we do it:
- We train everyone in the world to life-cycle assessment via One Click LCA Academy for free.
- We provide software tools to decarbonize any project or product anywhere in the world.
- We create free resources and policy tools to power all the makers of zero-carbon future.
- We aim to power one million users by 2035.
How we live our purpose in our work
Maximizing our decarbonization impacts
- We’re training tens of thousands of people for free annually via One Click LCA Academy.
- We provide One Click LCA Planetary, a free embodied carbon software for everyone.
- We author free policy papers and best practice guidelines for governments and businesses.
- Supporting decarbonization outside our direct business
- We invested over 150 000 EUR in the creation of a surplus construction materials marketplace business to reduce site wastage and advanced regulations supporting this activity.
- We have invested 150 000 EUR in the construction of new primary wind power in Finland.
- We donate annually to a number of sustainability NGOs in line with our mission.
Minimizing our internal carbon impacts
- We’re a proud signatory of the World Green Building Council Net Zero commitment and shall achieve zero carbon facilities by 2030.
- We’ve invested in primary wind power generation capacity to power our entire operations.
- We minimize travel emissions by supporting remote work and encouraging public transport.
- We do not serve meat in any company events or dinners and use plant-based milk.
- We operate a paperless business.
Company culture
- We have a very supportive, highly expert, and friendly team of colleagues.
- We leave staff a great deal of autonomy & freedom; you can get done what needs to get done.
- We have a low hierarchy and support an open flow of information.
- Our team is highly international and represents well over 20 nationalities.
- We work on the same mission together with our customers to create a zero-carbon future.
Join a supportive, effective and mission-oriented team
Work with cutting edge tools and a team of world-class professionals and leading organisations to solve one of the world`s biggest challenges - decarbonizing buildings and construction, responsible for 40 % of global carbon emissions.
About One Click LCA
One Click LCA is a Helsinki-based tech company decarbonizing construction and manufacturing with world-leading, easy-to-use, and automated life-cycle assessment (LCA) to calculate and reduce the environmental impacts of building, infrastructure, and renovation projects — as well as construction and other manufactured products. It also enables manufacturers to generate and publish third-party verified EPDs and allows assessment of circularity, life-cycle cost, and soon also biodiversity.
One Click LCA is used in +170 countries. Its decarbonization platform includes a unique global database with +250,000 LCA datasets, and it supports +80 standards and certifications, including LEED, BREEAM, GRESB and other national regulations.
One Click LCA was founded in Finland in 2001 and has a team of +230 people on all continents.
Learn more at: www.oneclicklca.com
EPD Customer Success Specialist – Finnish Speaking
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